Rights Protection Center

渐行渐远ζ□

3-5 years

The platform is frozen and unresponsive.

渐行渐远ζ□

3-5 years

The platform is frozen and unresponsive.

Zzz

Within 1 year

Transferred deposit using EUI, but the account still shows no inflow. Can't reach or resolve with customer service.

白加黑 ?

Within 1 year

Haven't played for a few days, profits were deducted from withdrawal without reason.

G

Within 1 year

They won't let me trade for no reason, it's always stuck, and I can't withdraw money.

小文8113

Within 1 year

The platform data is not updating, operations cannot be performed, withdrawals are unavailable, and customer service cannot be reached.

FX3445906801

Within 1 year

Dear Vantage Markets Support Team, I am facing an issue while trying to withdraw funds from my account. Account Number: 16250244 Platform: 5th SWAP-FREE Standard STP Balance: 139,879.50 USD Whenever I try to submit a withdrawal request, I receive the following message on screen: "Unfortunately, you are currently unable to submit a withdrawal request. Please contact support@vantagemarkets.com for more information." Kindly check my account and let me know the reason for this issue. Please guide me on how I can successfully process my withdrawal. Thank you for your prompt assistance. Best regards, Pappu Kumar Yadav

FX2736711666

Within 1 year

Garbage platform, don't trust it, they've taken all my capital.

FX3012695739

Within 1 year

Platform system issues prevented deposits, leading to a margin call, and it still hasn't been resolved.

cat6830

3-5 years

What's going on with the withdrawal being rejected and still processing?

FX2025846122

1-2 years

How much longer are you going to be stuck? It's been stuck on the transaction interface since 11 o'clock, and now it's past 1 o'clock—still frozen.

FX2447588028

Within 1 year

Unable to close positions for an extended period

FX2435008398

Within 1 year

I have been trading on this account all day today. It was consistently profitable, but suddenly in the evening, the account became unusable—withdrawals are blocked, trades cannot be found, and the platform has swallowed the money in my account. I demand an explanation.

FX1487149621

Within 1 year

Unable to log in to the platform server, resulting in losses. Claiming compensation for the principal plus all losses amounting to 1500💲. Account: 59695499; Email: you.haifeng@foxmail.com

半支烟23347

3-5 years

On October 16, 2025, at 23:00, the trading platform experienced a system crash, unable to connect to the server, resulting in the inability to close positions and leading to a margin call.

FX2117535210

Within 1 year

Withdrawal restrictions are in place, as the risk control department requires review.

FX1659956898

Within 1 year

What a garbage platform, let's all boycott it together. You can only lose, never win. Finally saw a big market opportunity, and the profits were just taken away.

FX1824690791

Within 1 year

My name is He Lili, trading accounts 5633551; 5636487 with a total deposit of 7400 US dollars. I withdrew 5026 US dollars, then one of my accounts remained with 1139 and another one with 500. The platform doesn't allow me to log in or process withdrawal, no official personnel contacted me. I tried to contact the platform but got no official response. I trade manually but now the platform doesn't process my withdrawal without giving any reason. My remaining funds are 1139 + 500 US dollars, totally 1639 US dollars, and I lost over 800 US dollars on the platform. As you wish to expand, if you don't process this small amount of money, how can you continue in the future?

FX3930683226

Within 1 year

I wish to enter into an amicable negotiation with the RockGlobal platform over the issue of funds deducted from account number 2012946. 1. Compliance with trading rules: Since opening my account in May 2025, I have consistently adhered to agent guidelines, employing a 'buy-and-hold' strategy on both rising and falling markets. Your platform rules clearly permit 'lock positions', and the same has been recognized and approved in the following four months, with regular in and outflow of funds. 2. Timing of the problem: The dispute arose after the agent advised on a series of losses, initiating a 'loss compensation'. The platform suddenly redefined my consistent operations over the last four months as 'wash trades' and deducted funds. This is hard to understand. 3. Current situation: After communication, the platform has refunded the principal of 2565 dollars, but still withhold 2374.39 dollars. We believe it is unfair to retroactively penalize based on the fact that the platform permitted these operations for a long period. We hope that RockGlobal platform will revisit this case and return the withheld $2374.39 based on the principle of fairness, ensuring a satisfactory resolution. Final explanation: We value our good relationship with the platform and prefer to resolve the issue through friendly negotiation. However, if negotiation fails, we will have no choice but to take all necessary legal measures including complaints to domestic and international financial regulatory authorities and reports to the police to protect our legitimate rights. We hope it won't come to this.

江湖行路人

Within 1 year

The platform froze on the evening of October 16, 2025, with no explanation given to customers. Customer service is purely decorative and unreachable, and they do not offer compensation. It was impossible to trade or close positions for three to four hours straight, causing customers to suffer huge losses.