Rights Protection Center

FX1553408478

Within 1 year

It's my first time trading on this platform. When I tried to withdraw money, they emailed me stating that internal restrictions prevent withdrawals. Despite my attempts to communicate, the platform did not take any action. A few days later, they emailed me terminating our collaboration without providing any reason beyond "violating regulations". I request intervention and coordination, thank you very much.

FX4043911094

1-2 years

The EA placed 21 consecutive orders resulting in a loss of $600, failing to follow the one-order-at-a-time lot size 0.01 rule. After contacting the customer service manager and confirming that there would be no margin call, the EA completed 21 orders within one minute, followed by a group notification stating the EA was malfunctioning and out of control. A few minutes later, all 21 orders incurred losses simultaneously. A claim was filed to recover the funds, and trading account 300378 can be checked for transaction records. In the afternoon 15.00 Beijing time, a notification was issued to shut down the EA, but it continued to place orders automatically. Around 20.00 in the evening, after I changed the trading account password, there were still 2 orders placed by the EA. Currently, there is still over $450 at risk with $200 in open losses.

FX2904713002

Within 1 year

My approach to opening positions is to set a stop-loss first, then enter the trade. In other words, I always open positions with a stop-loss in place. If it gets hit, I understand it—it can happen that the price approaches my stop-loss or even exceeds it. Currently, my most severe trade exceeded the stop-loss by two dollars.

FX3295293962

Within 1 year

On the evening of October 16, 2025, until the early hours of October 17, this platform suddenly crashed, making it impossible to close positions. This resulted in my position being liquidated, losing nearly $1,200. The customer service hotline was constantly unreachable. When I finally got through, they promised compensation by the 24th, but on the 27th, they said it would take 8 to 10 days. Now, half a month has passed, and the compensation still hasn't arrived.

FX2555466362

Within 1 year

The broker seized all my capital and profits, accusing me of clause 3.7 violation, even though I traded normally and have made withdrawals before. This will cause me total loss, and I will take this matter to the end.

FX3965901253

1-2 years

The network was down for 3 hours on the 16th. I was holding 1.5 long positions. Originally, there was a profit of $500. By the time the internet connection was restored, it turned into a loss. In the end, it was preserved. The platform is not responsible. They said I still had trading permissions—how could I close the positions when I couldn’t even connect?

FX3639845016

Within 1 year

Conversion of USDT to USDC resulting in withdrawal refusal

动感超人

Within 1 year

XM advertised that deposits under $500 would receive a 50% bonus, but I didn't receive the bonus after depositing.

FX3292859140

Within 1 year

A friend recommended it, didn't expect the platform to be so shady, closing my orders and deducting my profits. Customer service is dismissive.

FX8784066322

Within 1 year

The exchange always requires a TXID, but meanwhile the funds have been sent and the exchange does not confirm it.

FX2755235772

Within 1 year

Deposited $1000, made profits but the Yixin platform doesn't allow withdrawal. Everyone be careful not to be scammed, after making profits you have to complete 100 hands before they allow withdrawal. If your capital is lost, you can't complete it, you can only lose. If you win, they don't allow withdrawal, it's a gold swallowing beast! Everyone, beware of this fraudulent platform!

小宝

Within 1 year

They claimed I am linked to someone or something, which doesn't make sense because I'm trading from home. Profits made can't be withdrawn.

FX3828049521

Within 1 year

From the 9th when I requested a withdrawal until the 14th, it has not been processed. My withdrawal request has been returned to my live account. Now they are asking for my bank statement.

FX3431137949

Within 1 year

A friend recommended the XM trading platform website, saying they were running a promotion. I deposited 1000 USD and received a bonus of 200 USD, totaling 1200 USD. I made a profit of 1298 USD in trades, but the platform only allowed me to withdraw the initial 1000 USD and only to a bank card. The transaction fee caused a loss of 20 USD. The withdrawal was flagged by the bank's risk control. They didn't even release my profits. This was my first deposit and trade, and I ask the platform to appeal for my losses. Thank you!

FX2019291200

Within 1 year

Unplugging the network cable, sudden data interruption during trading, customer service not answering calls, online support not responding

huang3321

1-2 years

It suddenly got stuck today, unable to connect to the server or reach customer service.

all

Within 1 year

The platform is stuck and unable to close positions or trade.

风一样的男子1

3-5 years

First, I couldn't log in, and now after logging in, the system has been frozen for an hour with no operation possible. This kind of situation happens frequently, which is really frustrating.

FX2799648942

Within 1 year

Unable to trade, there are orders that cannot be stopped loss.

Livermore

1-2 years

Deposited using bank card. After refunding the principal to the bank card, I cannot withdraw the profit. Sought assistance from relevant departments but the issue remains unresolved due to continuous delays.