Rights Protection Center

FX3659598137

Within 1 year

When I created my account, they said my profile was completely valid and I could start trading. But when I made a profit of $800, I withdrew my money and they said my account was not verified. Taurex asked me to verify my identity, and when I did, they said I did not meet the identity verification requirements. So why didn't they ask me to verify my face as soon as I created my account? They waited for me to make a profit and made such an unreasonable request.

Penambang Crypto Online

Within 1 year

Just one day after depositing, I can't withdraw. I'm always told to contact support which never responds, or to wait. It keeps happening. Suddenly, the balance is gone.

sunny Huang

1-2 years

I have already contacted customer service twice and provided the required information. Why can't the fund transfer data be found when changing the bank card?

浩

Within 1 year

Slippage is severe, I initially traded at 0.01 lot and suddenly changed to 0.1 lot

猎云

3-5 years

All of my positions were liquidated all at once. I had been making profits before, but suddenly I started to make a lot less and lose a lot. The slippage problem became more and more serious. As a result, I could not place orders even after I made profits. Now I liquidate my positions directly. Now, please help me to check whether these orders did not reach the foreign exchange market at all, but the IC platform directly caused serious losses to our betting, and then forced the liquidation. I really can't understand why an old platform still allows it Super large slippage (deliberately) What about the capital risk control of your platform? When I didn’t enter your platform, I said it very nicely. You will only make money if our customers make money. Now I think about it, it’s getting more and more terrible. Now the platform can't be opened, the customer service doesn't respond to messages, I deliberately evade responsibility, I hope severe punishment, I will call the police

Adam

6-10 years

Normal manual orders, they accuse me of manipulating market prices and using EAs for trading. Just because my lot size is slightly larger and I earn fewer pips, they claim I violated rules, block withdrawals, refuse to release funds, and demand I sign a no-dispute agreement just to get my principal back. What's the point of using such a platform? Damn it.

瑞森

6-10 years

On Saturday, June 21, 2025 at 23:56 The platform will forcibly close positions when trading is suspended on Saturdays.

瑞98835

6-10 years

This platform is unworkable. As an agent, they blocked my agency backend without any reason, and I can't withdraw funds, impacting my clients. It's a scam.

Md Shakib Uddin

1-2 years

they frize my 75000 usd without reason .

juhardy

Within 1 year

I have been deposit and made some profit but when I want to withdraw they reject it,they even don't allow me to withdraw my initial deposit 50$ and now they remove my balance and set to 0 The support don't response my message the keep calm and stole my money

Jorgefx

3-5 years

They blocked my account and took my earnings of over 750 dollars.

FX3684744940

Within 1 year

They didn't process the withdrawal when urgently needed, always delaying with various reasons. I was also induced into a fraud causing personal losses over 19,000 USD. I demand a refund of all losses and withdrawal fees. There was no timely reminder of insufficient margin, leading to forced closure and long-term huge losses.

FX9226065702

Within 1 year

Before registering this account, I observed it for a while and it seemed okay. Then the salesman kept persuading me to open an account and deposit money. He chased me every day, so I thought about opening a cent account to try it out. However, the salesman told me to open three accounts for maximum benefit and so on. Therefore, I had no choice but to open two $800 cent accounts. He told me to use 8 times leverage, and I officially began copying trades on the 21st. It was fine on the 21st and 22nd, but on the 23rd when the market was fluctuating by only a few points, the account kept adding positions against the trend up to over 40 lots. As the price continued to rise, the account kept adding positions against the trend, and an account of over 80,000 cents was almost blown up by a fluctuation of a few points. Halfway through when the account was at a floating loss of over 40,000, I felt something was wrong and asked the salesman to help me close all positions at once. He told me he couldn't and I could only wait for the market to end smoothly or the account to be blown. In desperate circumstances, I could only manually stop the orders one by one. Barely managed to save about 40,000 cents of the principal for the two 80,000 cents accounts. The process was too fast. To shirk responsibility, the account manager kept saying that the boss was not responsible. I seriously suspect that I was trapped in a slaughter board, where the platform profits from client losses, regardless of the clients' interests.

7700_Negative

Within 1 year

The frequent quote closures on the Ex platform prevent timely position averaging to lower costs or hedging to preserve capital.

开心7949

Within 1 year

On March 14th, I deposited a total of 3500 USD in the CPT platform. I've never withdrawn any amount from the account. As of March 27th, the total profit across two accounts was 2923 USD. Adding that to my original investment, the total sum is 6423 USD. On March 27th, the platform maliciously froze my account, preventing me from withdrawing funds on the grounds of existing one-minute trades. After we provided a rebuttal with our trade history, they further claimed that we violated the morning trade rules on April 1st. I ask, where have you stated that we can't trade in the morning, or during the Eurpoean session or any other time? I chose CPT because FCA regulates it, providing a measure of fund security. I didn't expect it to come across like a betting platform, taking advantage of profits, not allowing withdrawals, always dependent on their moods. I question, where is the FCA regulation? Is your platform actually regulated by FCA? How can the safety of customer funds be guaranteed? When there are losses, you take it away. When there's a profit, you cite violation of rules to freeze the account and prevent withdrawals. You're even talking about deducting from my initial deposit. Unfreeze my account immediately and return my funds!!

步步青云

6-10 years

The customer service said the withdrawal would be done within 2-3 days. It takes 5-10 working days due to the delay of third-party agencies, excluding Saturday and Sunday. The withdrawal took more than 10 days. Beware of it.

健力宝11

3-5 years

XM, a well-known foreign exchange platform, maliciously deducts money from customers in the background. The situation is like this: I recently wanted to trade natural gas, and then I saw that their platform did not charge storage fees, so I thought it was a type of futures. Then I traded on their platform. Later, I found that my money didn't match. Then I saw deduction records in the background, which were not my withdrawal records. I asked customer service, and they said something about adjusting things. I asked why the natural gas commodity showed as 0. Then I noticed that the storage fee item on my trading order showed as 0. If there were storage fees, it should have been deducted in the storage fee column, and I could have discovered it in advance. Now, they deducted from the background, and I only noticed after more than 900 deductions. It's really intentionally erasing customers' money. I now demand compensation from them. They still haven't compensated. They say I didn't see it. But it clearly shows as 0. Isn't it the platform's responsibility? So, is my request unreasonable?

FX2799572293

1-2 years

Unable to withdraw funds, no customer service available

粥公子

3-5 years

Intermediary commission is not withdrawable under certain conditions.

蜗牛63

1-2 years

I deposited money with Ouyi, but it still hasn't arrived. It's been a week already... I've been contacting customer service for confirmation, but no action has been taken. I've provided screenshots of the information and the deposit address... I've also sent emails... but when I ask customer service, they just pass the buck.