Dear Valued Client, First of all, thank you for choosing XM and for your support! Regarding your complaint about account 11006**** , we promptly conducted a review and verification. After careful communication with the relevant departments, we regret to inform you that it is indeed not possible to alter the decision concerning your account issue. We kindly ask that you adhere to the important notification email sent on November 3, 2025. Once again, thank you for your understanding and support towards XM. Best regards

I really don't understand. After registering an account, my first profitable trade was denied withdrawal, claiming it violated rules. When I asked customer service which rule was violated, they repeatedly told me to check the email. But the email didn't specify any violation reason. I'd like to ask, what exactly did I violate? What is your basis for this? If profitable withdrawals aren't allowed, how does your company have such high ratings? I didn't violate any rules. If this isn't resolved, I will escalate my complaint to the fullest extent.