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Resolved
Using bonuses to deceive, profits are not withdrawn.
Object
RockGlobal
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$714(USD)
Time
35day17hour

Mediation Progress
Hong KongIn a week
Resolved
FX1997758408
Australia11-26
Reply
RockGlobal
尊敬的客户:
您好!
我们已收到您的反馈与诉求。经与相关部门核实,您在RockGlobal开设的交易账户因涉及纠纷操作,被纳入风险管理名单。此后,我们与您进行了多次沟通,并就“终止客户服务协议签约后完成出金”达成一致意见。
在此基础上,我们向您发送了相关信件与协议,您也已完成回签,并承诺对此次处理无异议,不会据此再次提出投诉,现您出金提款已完成。
因此,我们相信您对整件事的处理流程与结果已有充分理解。
我们非常感谢您选择RockGlobal作为交易平台,并始终以最大的诚意与您保持合作。但是,任何违反规则的行为都可能影响平台及其他用户的合法权益,我们致力于维护公平、公正的交易环境,也期待您与我们共同维护良好的交易秩序。
再次感谢!
RockGlobal
Reply
Hong Kong11-21
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong11-21
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong11-20
Start Mediation
FX1997758408


This trading platform is absolutely terrible. I deposited funds and traded for three days, earning over 700 in profit using a quantitative EA. They claimed it was a violation of rules and only returned my principal while deducting the profits. Fine, I can accept the deduction and just stop using this platform. But when I asked them to return my principal, they refused unless I signed a voluntary agreement to forfeit the profits and admit to violating their rules. They force you to sign this agreement to absolve themselves of all responsibility before releasing your principal. I hope regulatory authorities penalize such shady platforms and expose them widely to prevent more traders from being scammed.



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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
