On the evening of October 16, 2025, until the early hours of October 17, this platform suddenly crashed, making it impossible to close positions. This resulted in my position being liquidated, losing nearly $1,200. The customer service line was constantly unreachable, and when I finally got through, they promised compensation by the 24th. On the 27th, they said it would take 8 to 10 days. Now, half a month has passed, and the compensation still hasn't been issued.