Dear Valued Client, Thank you for choosing XM and for your support. Regarding the complaint for your account 1100****6, we have promptly reviewed and verified the matter. After careful coordination and communication with the relevant departments, we regret to inform you that it is indeed not possible to alter the decision concerning your account. Please kindly refer to the important notice email sent to you on October 24, 2025, for the final resolution. Once again, thank you for your understanding and continued support. Sincerely

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