Amount resolved within one month(USD)
$589,180

Number of People Resolved
15343

Amount resolved within one month(USD)
$589,180
Number of People Resolved
15343
Resolved
EX withdrawal not credited after four daysOn December 19th, a withdrawal of $5,063 was processed. At 23:24 that night, EX showed the transaction as completed. However, the funds never arrived in my withdrawal card. I filed two appeals during this period and repeatedly contacted customer service, but unfortunately, the support team kept giving the same vague responses without clearly stating when the withdrawal would be credited.
Exness
Hong Kong
Two days ago
Resolved
Withdrawal not allowedThe broker has been preventing me from withdrawing funds for various reasons, asking me to upload all sorts of information. I have complied with the transaction records, and my principal has been withdrawn, but the profit portion has been stuck without allowing withdrawal.
XM
Hong Kong
In a week
Resolved
Using bonus funds to deceive, refusing to release profits when they materialize.This trading platform is absolute garbage. I deposited funds three days ago and made over 700 pips using a quantitative EA. They claimed it violated their rules and offered to return only my principal, deducting all profits. Fine, deduct them—I can always stop using this platform. But when I asked for my principal back, they refused to give it. They insisted I sign a waiver voluntarily relinquishing my profits, forcing me to admit I violated their rules and sign an agreement. They'll only return your principal after shifting all responsibility onto you. I hope regulatory bodies penalize these trash platforms, expose them more, and stop traders from being scammed.
RockGlobal
Hong Kong
In a week
Resolved
On the night of October 16, 2025, the platform experienced a five-hour outage.Before the connection dropped, things seemed fine. After it dropped, I've been contacting the platform nonstop to resolve the compensation issue. Today is November 23rd—over a month has passed—and I'm still being told to wait...
Exness
Hong Kong
In a week
Resolved
Unable to withdrawMy withdrawal request for $17,000 was denied. Attempting multiple withdrawals in smaller batches throughout the afternoon also failed, with the reason given as “internal controls.” The account manager's service attitude is extremely poor—they truly act with impunity. Having worked in this industry for many years, this is the first time I've encountered such an incident.
VT Markets
Hong Kong
12-19
Resolved
My 4,000 units haven't been credited yet, and they've frozen my profits.My 4,000 units haven't been credited yet, and they've frozen my profits.
XM
Hong Kong
12-19
Resolved
Complaint: VT Markets Unreasonably Restricts Withdrawals After ProfitsMy account at VT Markets has been operating normally despite recent trading losses. Today, however, just as my trades turned profitable, the platform abruptly rejected my withdrawal request citing “internal restrictions” and froze my withdrawal functionality. This practice of ignoring clients when they incur losses yet blocking withdrawals the moment they profit is profoundly unfair and lacks integrity.
VT Markets
Hong Kong
12-19
Resolved
Funds deposited via ICBC card cannot be withdrawn; the funds have been frozen.Funds deposited via my ICBC card have been frozen, and withdrawals to my ICBC card are blocked. I only have an ICBC card and no other cards, and opening a new account at the bank is very difficult. Withdrawals using family members' cards are also not permitted.
XM
Hong Kong
12-15
Resolved
RockGlobal does not allow withdrawalsRockGlobal is a fraudulent platform. Don't be deceived by them. They refuse to review or withdraw profits under various excuses after you make money.
RockGlobal
Hong Kong
12-14
Resolved
Unable to close positions when stuck in a range; experiencing 4-5 instances of range-bound trading per month.Clamp, unable to close positions, clamp at 16, clamp at 27, clamp again at 11, clamp at 207.80 USD remains fixed, unable to withdraw funds.
Exness
Hong Kong
12-14
Resolved
Intentional freezing causing unresponsive system and forced liquidationThe software deliberately prevents users from logging in, leaving them helplessly watching their accounts drain dry.
IC Markets Global
Hong Kong
12-14
Resolved
Quotes are closed, preventing withdrawals and resulting in financial losses.When you're making money, they deliberately restrict your account, disable quotes, prevent you from placing or modifying orders, block profits, set stop-losses at 0.65388, and block withdrawals, resulting in capital losses.
Exness
Hong Kong
12-13
Resolved
Trading prohibited, withdrawal unavailableI deposited $1,000 with Exness in November to trade. After nearly a month of normal trading, I'm still down over $100. On Monday, they suddenly banned my trading account. I can't withdraw funds either. They claim the transfer is being processed within 24 hours due to “technical reasons,” but it's been several days now. Customer support doesn't respond—they're playing deaf and dumb. Is this a scam platform? Below are my normal trading orders.
Exness
Hong Kong
12-12
Resolved
Scam Broker: Accused of Violation on First Profitable Trade, Withdrawal DeniedI am utterly confused. After my very first trade following account registration, which was profitable, the platform denied my withdrawal request, claiming I had violated their rules. When I asked their customer support to specify the violation, they repeatedly told me to "check the email." However, the email provided no reason for the alleged violation. I demand to know: What rule did I actually break? Where is your evidence? How can a company that blocks withdrawals on profits have such high ratings? I have done nothing wrong, and if this is not resolved, I will escalate my complaint to the relevant authorities.
XM
Taiwan
12-12
Resolved
RockGlobal does not allow withdrawalsWithdrawal not being reviewed, unable to withdraw
RockGlobal
Hong Kong
12-12
Resolved
Severe jamming causing lossesThe lathe jam caused a loss of at least two hundred bucks. My 4164 profit could have been 4180 if it hadn't jammed.
TMGM
Hong Kong
12-11
Resolved
I made a deposit via the platform's official QR codeI made a deposit via the platform's official QR code, but the money never appeared in my account. Even after I submitted my bank statement and extensive evidence, the platform ignored my request and is now dodging all responsibility.
XM
Vietnam
12-10
Resolved
Pig butchering scamIn November, I deposited 14,000. By December 1st, I had lost over 2,000. I withdrew 2,300 midway. On the 1st, they emailed me saying my account was suspended. They stated they would close my backend in three days and required me to submit a video holding my ID within three days to request a withdrawal. I recorded the video as instructed and replied, but received no response for several days. When I contacted platform customer service, they claimed to have received my video and said it would be processed. They dragged it out until the 4th without resolving it, then directly shut down my backend so I couldn't log in. Over 10,000 yuan of my principal remains trapped inside. This malicious act of the platform swallowing my principal constitutes fraudulent behavior.
TMGM
Hong Kong
12-10
Resolved
This is outrageous! I made a profit of $1,900, and now the platform is blocking my withdrawal.My manager had the nerve to offer me a mere $76 instead of my full earnings. This is a complete scam!
VT Markets
Hong Kong
12-07
Resolved
Scam platform, no withdrawalScam platform, no withdrawal
VT Markets
Hong Kong
12-07
Amount resolved within one month(USD)
$589,180

Accumulative Amount Resolved
$67,845,324(USD)

Number of People Resolved
15,343

Processing Speed(day/case)
39
