Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the subject of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

The platform maliciously slipped and caused account losses. At 8:29:57 pm, June 7, 2024, Beijing time, the XAGUSD transaction price did not reach 30.473 but was already completed. There is something fishy about the platform.