Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the subject of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

I have some frozen money that they don't want to return because they say I have to invest more for it. I contacted the page where the money is and they even gave me the ticket number generated for it. I need that money now that it is in my account. Can you help me?