Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

They also threatened me, saying that if I don't cover the negative balance, all account transactions and withdrawals will be affected.

On June 13, a withdrawal of 15,000 was rejected. The email said that it was because I had a negative account. That account had been liquidated a long time ago and had a negative balance. It had been there all along and had not affected the withdrawal. Why did they use the negative balance account as an excuse to reject the withdrawal when the withdrawal was a little larger this time?