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Resolved
FXTM. I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
Object
FXTM
Issue
Others
Requirement
compensation
Amount
$430(USD)
Time
5day0hour

Mediation Progress
Hong Kong2024-03-16
Solved after user's confirmation
JIUYUEDEHAI
United Kingdom2024-03-15
Reply
FXTM
Dear customer, regarding the client inquiry you mentioned in your email on March 11, 2024, we have successfully resolved the relevant issues for this client in a timely manner. Thank you once again for being a "bridge" between the FXTM brand and our clients. We look forward to continuing to work together in the future to enhance our communication with clients and provide them with the best experience. Best regards, the FXTM Team.
Reply
Hong Kong2024-03-11
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-03-11
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-03-11
Start Mediation
JIUYUEDEHAI
I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
