Hello, regarding the customer inquiry mentioned in your email dated February 29, 2024, we have successfully assisted the client in resolving the relevant issues in a timely manner.

I found the official website of FXTM in November 2023 and opened a cent account. I deposited 100 US dollars and traded for 3 months. The net value of the account was 114 US dollars. In early February 2024, FXTM sent an email saying that it would close the cent account, I had to withdraw money. But when withdrawing money, FXTM insisted that I need to provide all my work experience from 2006 to 2024 this year to prove that I am the account holder. I have been freelancing since I resigned in 2016. When I opened the account, the work status I filled in was "employed." Since I could only provide my work experience from 2006 to 2016, I could not provide my work experience after 2016. Then FXTM used this as an excuse, saying that it could not prove that I was the account owner, and then refused to withdraw money.