I have contacted the WeChat customer service and phone customer service multiple times. The WeChat customer service has not responded since August 22, and the phone customer service always says that the payment provider has not provided any feedback. If customer service could communicate effectively to resolve the issue, it would not have dragged on for more than a month. I hope that FXTM can quickly prove that the three accounts used for my transfers are not problematic.

On July 27, the customer contacted us to provide an electronic receipt, leaving a message stating, "The original deposit card has been blocked by the bank." After our Chinese customer service accepted the chat with the customer, there was no further response to any questions asked by the customer service. We would like to remind the customer that our deposit and withdrawal methods are functioning normally, and many customers are successfully processing deposits and withdrawals every day. If the customer is still experiencing issues, they need to contact our customer service and provide a detailed explanation of the situation. Our Chinese customer service will promptly forward the customer's request to the relevant department, allowing them to verify the issue with the payment provider.

At the end of July, I found that the funds in my withdrawal account could not be transferred out. After I went to the bank to inquire, I was told that it was frozen by the Shenzhen Public Security Center for Combating Illegal Telecommunications Networks. After I called the Shenzhen Public Security Bureau, I was told that funds from telecommunications fraud had flowed into my account, and I was asked to go to the public security department for investigation. My account is specially used for deposits and withdrawals. Except for three withdrawals in July, no other funds have flowed in. I suspect that something went wrong with one of the three accounts that I was transferring money from and affected my account. From the end of July, I reported through WeChat customer service and telephone customer service, asking to check whether the three accounts are in normal use. After more than a month of repeated urging, the dealer did not provide any explanations and materials proving that the three accounts were safe. Instead, they asked me to provide documents from the bank and the public security department proving that there was a problem with the funds. The bank couldn't find out which funds were problematic at all. The public security department wanted to keep the case secret because it was suspected of unsolved cases, and would not provide proof of which funds were problematic. They asked me to go and accept investigation as soon as possible. I just want to know if the three accounts that transferred my funds have been frozen, why didn't the dealer verify it? As long as I use three accounts to transfer 1 yuan to me, as long as I receive it, it will prove that there is no problem? If I can't receive the transfer from any account, it means that the account was frozen for suspected telecom fraud, which caused my account to be frozen. Every time I report a problem, WeChat customer service and telephone customer service have been perfunctory or even ignoring me. Is this knowing that the payment provider has a problem and deliberately delaying it?