English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Unable to make a deposit, resulting in a loss of $1119.
Object
Exness
Issue
Others
Requirement
compensation
Amount
$1,111(USD)
Time
19day15hour

Mediation Progress
Hong Kong2024-03-07
Solved after user's confirmation
YONGMOZHIJING4654
Hong Kong2024-02-27
Supplemental Materials
YONGMOZHIJING4654








Deposit was unavailable for the account on February 13-14, 2024, which resulted in a total loss in the account. The deposit always reminds the failure to deliver the orders due to maintenance. I tried two methods, but all failed. So I want a compenstion of 1,111 USD.









Supplemental Materials
Cyprus2024-02-26
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-02-21
Supplemental Materials
YONGMOZHIJING4654
This is the correct Ping An bank card account 6230 5800 0033 173 4462, Liu Jidong, Ningbo, Yuyao Subbranch
Supplemental Materials
Hong Kong2024-02-21
Supplemental Materials
YONGMOZHIJING4654
For the compensation, please transfer money to the Ping An Bank Card 6230580000331764462, Name: Liu Jidong, Bank Name: Ningbo, Yuyao sub-branch
Supplemental Materials
Hong Kong2024-02-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-02-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-02-16
Start Mediation
YONGMOZHIJING4654


I was unable to make a deposit, resulting in a loss of $1119. I was unable to make a deposit on the night of Feb.13th and Feb.14th. I lost $1119 and my position was liquidated.



Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
