Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

The false price resulted in a loss of 1,000 USD, and the customer service did not reply. On February 19, I suffered a loss on the opening market on Monday morning, which should not have happened.