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Resolved
There have been many times when the stop-loss was useless and the slippage was too serious. When feedback was given to the platform, there were always various reasons and no one taked charge of it at all.
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$530(USD)
Time
32day5hour
Mediation Progress
Hong Kong2024-03-01
Resolved
XINGBAKE8580
XINGBAKE8580Cyprus2024-01-31
ReplyExness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-01-29
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-01-29
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-01-29
Start MediationXINGBAKE8580
XINGBAKE8580The slippage is too serious and the stop-loss setting is seriously invalid, resulting in serious losses for customers.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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