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Resolved
At the opening of the market I made a profit of 85 pips but I was given a stop loss. Returned my profit.
Object
IC Markets Global
Issue
Others
Requirement
compensation
Amount
$16,113(USD)
Time
34day9hour

Mediation Progress
Hong Kong2024-02-25
Resolved
Lucifer774
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Hong Kong2024-01-22
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Lucifer774


This morning, the opening price is about 1.26776, I am clearly profitable, the interface shows I lose money, and the interface intentionally stuck, resulting in my inability to close the position or T/P. And then I re-login to enter the platform, I set up the T/P at1.2681, S/L at 1.27070. Why give me a mandatory close the position price of 1.27086? I have not exceeded the lower limit of 50% of the close position, there is no such a price. I asked for a refund of my profit average price (1.6861.42-1.26776) × 50 lots = $4271 , my account net should be the initial profit of 12868 + 4271 + deposit amount of 6974 = $24113 .



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