Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

I opened a position at 11 yesterday, which didn't have a forced liquidation at the highest level of 965, but suffered it at a lower one.

When I looked at the Candlestick, GBPCAD rose to 1.68920 at most but ended up being liquidated at 1.69176. I am not responsible for this loss. I have been using IC for so long and I have never encountered this situation. You must compensate for me.