Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

I transferred 30 US dollars, but it was not recharged to the MT5 platform. It used to arrive in seconds, but now it's been a day and it still hasn't arrived.