Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Compared with other platforms, they don't have such a market situation. EX has special market that lead my position to liquidation. It has been more than 20 days and no compensation has been paid to me.