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Resolved
The platform waives overnight interest and waits until Wednesday to charge it intentionally.
Object
Exness
Issue
Scam
Requirement
compensation
Amount
$5,537(USD)
Time
22day2hour

Mediation Progress
Hong Kong2024-03-15
Solved after user's confirmation
ZHANG111
Cyprus2024-03-06
Reply
Exness
I request the regulatory authorities to provide me with an explanation. I've incurred a loss of over 300,000. Is there really no one overseeing such a situation?
Reply
Hong Kong2024-02-22
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-02-22
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-02-22
Start Mediation
ZHANG111








It is obviously a premium account and exempts overnight interest. However, since there was data from the US last night, I was afraid of being liquidated, so I locked up the position and made a lot of long orders. However, the platform sent an email at 5:54 a.m. on February 22, Beijing time, notifying me that it would charge overnight interest. At that time, the market was closed and can’t close the position closing. Then at 6 o'clock, it charged me three times the overnight interest. Knowing that there was 3 times the overnight interest on Wednesday, it waited until the market closed before sending an email saying that it would charge interest, and there was no overnight interest for short orders on the platform. You charge me for long orders, but why don't you pay me for short orders?









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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
