English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
serious slippage buy stop loss 495% more
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$400(USD)
Time
67day2hour

Mediation Progress
Hong Kong2024-03-21
Resolved
tracy920
Cyprus2024-02-20
Reply
Exness
Dear customer, regarding your issue, you can send detailed information to the platform's 24-hour customer service, or use your registered email to contact official support at support@exness.com (please ensure the email address is correct). If you have contacted us before, please continue to reply via email or reach out to our 24-hour online customer service for assistance. Thank you.
Reply
Hong Kong2024-01-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-01-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-01-14
Start Mediation
tracy920
I am so disappointed about Exness high slippage.
For the XAUUSD transaction order dated 11 Jan 2024, Ticket #34178666, the buy stop was set at $2039.50 with a stop loss at $2037.5 (SL $2). However, the actual execution resulted in the order being bought at $2045.287 (instead of $2039.50) and the stop loss at $2033.392 (instead of $2037.50).
In this buy stop order, I should have incurred a loss of USD2, but in reality, the loss was USD11.895, which is almost 5 times more than expected.
If no one provides me with a positive feedback, I don't think I will continue using Exness.
If you are concerned about how slippage can affect your profit, I believe my case is important for you.

Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
