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Resolved
EC deliberately liquidated the account
Object
EC markets
Issue
Severe Slippage
Requirement
compensation
Amount
$5,717(USD)
Time
14day15hour
Mediation Progress
Hong Kong2023-11-28
Solved after user's confirmation
BABOSA
BABOSAUnited Kingdom2023-11-27
ReplyEC markets
The gold dropped on Monday, leading to the liquidation of customer's account. We sent a compensation plan to the customer by email. But he disagreed. And then we gave another one, and the customer didn't reply.
Reply
Hong Kong2023-11-13
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-11-13
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-11-13
Start MediationBABOSA
BABOSAEC liquidated my account. XAU/USD on other platforms fell to around 1930, but only EC fell to 1920.
Start Mediation
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Previous Post
Slippage is extremely serious during NFP transactions, and the transaction price of pending orders even far exceeds the price range of that minute. The platform will not compensate
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