The customer complained about slippage, and we have already responded to the customer and provided the compensation.

There was significant slippage before the market closed.

For these two trades, the stop loss was not executed even though the stop loss level was reached, and I am unable to make any trades after the market opened at 7 o'clock.

This is regarding the date of my initial deposit operation. I have also sent an email about this but have not received a reply.

Hello everyone, I am from China, my name is Xiaojun, and my phone number is 13418623124. I opened an account at Ec Markets on the night of November 11th, placed an order, and set a stop loss. As a result, after the market opened at 7 a.m. on November 13, it became inoperable and I could not stop profit or loss, which caused me heavy losses. The slippage is $20, which is too serious. This company is EC MARKETS GLOBAL LLC, UK