Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

My trading account number is 19055780. This list was made by me at 4:47 am on October 19, 2023, Beijing time. As of 4:58, the XAU/USD price is suspended. My trading accounts are all premium accounts and enjoy interest-free treatment. However, at 5:00 in the morning, the platform suddenly changed my account to a standard account, causing inventory fees to be incurred in my account. I do not accept the platform's approach. EX is a large platform and I hope it will handle it as appropriate. Thanks!