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Resolved
Failure to stop the loss at the stop-loss price results in losses that no one will deal with.
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$1,500(USD)
Time
19day3hour

Mediation Progress
Hong Kong2023-12-05
Solved after user's confirmation
aj3021
Hong Kong2023-12-01
Supplemental Materials
aj3021
Please stay away from this illegal broker, which takes a gamble by infinite leverage. So terrible platform.
Supplemental Materials
Cyprus2023-11-27
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2023-11-22
Supplemental Materials
aj3021
The platform didn't execute my orders, while the stop loss was triggered at 151.619. This is an illegal broker.

Supplemental Materials
Hong Kong2023-11-18
Supplemental Materials
aj3021

The platform acted shamelessly on the excuse of different account types when I showed the evidence. And I acquired again usdjpym's price151.619 at 13:30:03 as they said. Now the broker passes the buck with different excuses.


Supplemental Materials
Hong Kong2023-11-16
Supplemental Materials
aj3021

This is the data acquired from tick history of exness website. At 13:30:03, the price of 020Z stood at 151.625. Please help me check it. Thank you.


Supplemental Materials
Hong Kong2023-11-17
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-11-17
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-11-16
Start Mediation
aj3021
The stop loss price was 151.63, and the transaction reached 151.26, resulting in a loss of more than 1,500 US dollars. Feedback that customer service has no one to deal with the problem.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
