Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

The ex customer service shirks its responsibility. I transferred a sum of US$300 to the wrong account on October 22. The customer service shirks its responsibility and says that it will be refunded to me after 30 days without any transactions or use.The ex company transferred the wrong account to me but deducted it from my trading account on the same day. The account was trading at the time! But when I transferred the wrong account, they ignored me.