Dear customer, although you set stop loss in account, due to a sharp price gap in market, the real price was higher than the point level you set. Orders are all executed according to real market price.

On May 31st, I made multiple orders in Dunbo Gold Trading in May 1970, with a stop loss of 1969.5. After a while, I realized that the account was negative $300, which means that the previous account was completely empty. So, I went to report to customer service, who said: 'If there are big sellers in a short period of time, it is normal for them to have a sliding point, which is not related to the platform, and it is not a problem for the platform that the stop loss cannot be reached.'.