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Resolved
Draw more than 6 points and lose more than 325.5 US dollars
Object
DBG MARKETS
Issue
Severe Slippage
Requirement
compensation
Amount
$326(USD)
Time
21day13hour
Mediation Progress
Hong Kong2023-07-29
Solved after user's confirmation
Agoni87841
Agoni87841Australia2023-07-28
ReplyDBG MARKETS
According to the corresponding order record from bank, we find that the transaction price of the order is inconsistent with its stop loss price. The trading log shows that the change of market liquidity caused the transaction price, which was a normal execution under oscillation.
Reply
Hong Kong2023-07-10
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-07-10
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-07-07
Start MediationAgoni87841
Agoni87841The dots are serious, claim compensation for the loss caused by extra dots, see the picture for explanation.
Start Mediation
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Dunbo is a black platform with serious slippage, and the stop loss setting has no effect. The account was cleared in the blink of an eye, and I still owe the platform $300!
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