Dear customer, first of all, we hereby extend our appreciation to you for choosing and supporting XM. With reference to your complaint about the XM MT4/MT5 account 251034387, we make the following replies based a thorough and timely investigation: in terms of your deposit problem, we have reported it to the relevant department immediately for further checking after receiving the deposit information you provide, and then the department processed your deposit application. Meanwhile we confirm that the money you deposited will arrive within the time that platform guaranteed. A warm reminder from XM that the money deposited by UnionPay doesn't arrive in a real-time manner. So you are advised to deposit some spare money into your another account with the same name, which is available for a real-time transfer for emergent use with a minimum amount of $5. We are extremely grateful to you again for supporting and understanding us. Thank you.

I couldn't deposit money the whole day on Saturday, and the customer service always fobs me off when I contact them.

As a customer, it is annoying and disappointing. It happened many times. The platform does not consider that deposit problems will cause loss. Customer service can delay the problem to the end of Friday.