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Resolved
Deposit is delayed. It has not been credited after several days
Object
XM
Issue
Others
Requirement
compensation
Amount
$500(USD)
Time
37day16hour

Mediation Progress
Hong Kong2023-04-20
Resolved
FULIZHILU
Cyprus2023-03-21
Reply
XM
Dear customer, first of all, we hereby extend our appreciation for choosing and trusting us. With reference to your complaint about the XM MT4/MT5 account 67272946, we have made a thorough investigation and make the following replies. First, the money deposited by UnionPay will generally arrive within 24 hours. Please reach out to the online customer service for help, if you didn't receive the money in your trading account. The customer service will help deal with the problem as soon as possible after receiving your information. According to record, the money deposited on March 10, 2023 has arrived. Please check it. Thank you. Finally, your understanding and support is greatly appreciated. If you have any questions, please feel free to visit XM official website https://www.xmfxglobalmarket.com/cn/, and click the Online Customer Service in the upper right corner of the page for help. XM provides online customer service around the clock from Monday to Friday, and we are very pleased to serve you. Thank you.
Reply
Hong Kong2023-03-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-03-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-03-13
Start Mediation
FULIZHILU



The deposit is not credited for many days. They always say that they had reported it. The account is liquidated due to insufficient of margin. Suspect that it is a fraud platform.




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