Dear customer, first thank you for choosing and supporting XM. In terms of the complaint about your account 10120364, we are deeply sorry for the inconvenience caused. For the privacy of your information, please take care good of your account and password, and do not share it to others, while using your computer and browsing website in a safe manner. Meanwhile, we have turned on the only read mode for your account to protect your capital. Please reach out to our online customer service if you want to turn off the mode. Kindly reminder by XM that a simple account password will increase the risk of account theft or loss, so you are advised to reset your password with the combination of uppercase and lowercase letters, numbers, and special characters. Finally, if you have any questions, please feel free to visit XM official website https://www.x1market.com/cn/, and click the Online Customer Service in the upper right corner of the page to reach out to the customer service. And XM offers 24 hours online customer support from Monday to Friday, and is very pleased to serve you. Thank you.

In the past, there were too many trading losses on the account for no reason. Now it hacks customer funds that prohibit account transactions.