Thank you for reaching out to us. With respect to your trading problem, please send the information to the technical department - tradeenquiry@fxtm.com by your registered FXTM email for a further and accurate investigation. In order to ensure an efficient and quick investigation, please provide the following information as much as possible: first. trading account number; 2. trading order number; 3. detailed information about problem; 4. the details you require; 5. other relevant documents, like screenshot, MT4 platform log. The related team will strive to deal with the problem after receiving the email. And it will take 3-5 business days to conduct the investigation. Please feel free to contact us, if you have any inquiry.

For other questions, the customer service is all there. Once the slippage problem is mentioned, the customer service will ignore me.