Thank you for your information. In terms of your server and trading problem, in order to have an accurate verification, please email the technology department at tradeenquiry@fxtm.com with the email you registered at FXTM. In a bid to finish the investigation effectively as soon as possible, we need more information as much as possible, including 1, trading account number; 2, trading order number; 3, problem description in details; 4, your requirements in details; 5, other related materials for example the screenshots of orders and closed positions, MT4 platform logs. Our relevant team will make every effort to help you deal with the problem after receiving your email. And it will take 3-5 working days to contact the investigation. Please feel free to contact us, if you want to know anything.

The disconnection problem of server is serious. I cannot place or close position on time. The disconnection can last for more dozens of minutes.