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Resolved
Extremely inefficient and with disgusting excuses.
Object
FXTM
Issue
Others
Requirement
2020031842411113428
Amount
$501(USD)
Time
26day2hour

Mediation Progress
Hong Kong2022-06-13
Solved after user's confirmation
^_^MAONAN6690
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
United Kingdom2022-05-24
Reply
FXTM
In terms of the commission for customer introducing, his manager contacted the customer about the problem on May 19. Please feel free to contact us, if you have other question. It's notable that FXTM contacts customers only by verified company WeChat account, which is easy to recognize for the customers. Thank you and the customer for the support to FXTM. We hope it's helpful and would like to provide better services in the future.
Reply
Hong Kong2022-05-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-05-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-05-18
Start Mediation
^_^MAONAN6690
Let me talk about the disgusting things that I have encountered in cooperation with FXTM. First of all, before the cooperation, FXTM did not notice that more than three customers are required to withdraw the commission. This is the first. Secondly, the process of withdrawing the commission twice makes me nauseous. The first time, the account manager helped the application, waited for two days, and finally said that it was a back-office card. After a lot of hard work, a commission was raised. The second time, I had to apply and wait for the approval, but I waited for a day and a night to give it. The answer is that the person who review it is sick!

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