Thank you for your information. In terms of the withdrawal application submitted by the customer Jiang Chengjie on May 7, we confirm that the money had been transferred from our system on May 9, but according to the efficiency of payment provider, the customer would receive the money within 5 business days, excluding Saturday and Sunday, so May 16 is the fifth working day. In addition, we had already sent the withdrawal e-receipt on May 16 to the email that the customer registered at FXTM. If the customer did not receive the money, please tell the customer to contact the Alpari online customer service to provide the bank statement from May 7 for further checking. If you and the customer have any question, please feel free to contact us. It is notable that FXTM contacts customers by only verified company WeChat account, which is easy recognized by them. Thank you for your support to FXTM. We hope it's helpful and are happy to provide more better services in the future.

Withdrawal has not arrived after exceeding the longest time limit that promised. FXCM cannot make a clearly explaination after contacting their customer service and sending email to their financial department.