Thank you for contacting FXTM. In terms of your withdrawal problem, we find that you applied for withdrawal in the account on April 28, when the relevant department send an email to tell you to provide the informaion required for further checking. And we received the information in the afternoon of 29. Finally the money you withdrew was transferred from the system in the evening. According to the payment provider, the money will generally arrive in 5 business days, excluding the weekend. Besides, please note that it's probable that the withdrawal is delayed due to the May Day holiday. Sorry about this.

Dear, I finally received the money at around 10:00pm yesterday after six days. Now I wanna cancel the posts for right protection, please cancel the two applicaitons. Thank you.

I first applied for withdrawal in the evening of April 27, and it's been three days, the money still hasn't been deducted from the trading account. I submitted a variety of documents such as ID, tenancy contract, bank deposit e-receipt and working experience in details. However they kept delaying my withdrawal with kinds of excuses of unqualified email. This afternoon they replied that my email was approved with complete account information. But the money hasn't to date been transferred from the tradinng account and now the withdrawal expires. They always said that it was being dealt with as an emergency. Everytime I get no reply unless I email them many times.

Why my withdrawal is like this? It is almost weekend and Labour Vacation. Please provide your FXTM account 63838729. You need to provide electronic deposit receipt. Today is the third day after the withdrawal application. I consult with you at 8 AM today and it past 2 PM now. You said to urge it and it should has a result now. You ask for verificaition to withdraw and I provide it. Did you check the email? I did. "Please follow the requirements within the email to provide information" I did. For example, Since 2011-01, I have held ___ (position) in ___ company ___ city. If unemployed, please fill in unemployed, if freelance, please list what type of freelance. Have you provided this? I have provided all the information. I will ask the relevant departments to check the feedback. The relevant departments are still in operation. Can you deduct the money today? Our relevant departments have replied because of you I didn’t send it with the registered email, so it can’t be processed. 767236767@qq.com I used this email to register, and it was sent from this email number. I need you to reply. I’ve been sending this email these days. I’ll send it again. , «My registered mail number is 767236767@qq.com right? » — 767236767@qq.com Yes, you need to reply to the email before you can reply. Okay, here is to inform the relevant department to check that it should be a successful reply. You need to use this mailbox 767236767@qq.com, and attach your rich I will reply you directly with the registered email number, and attach the transaction account number, please check it in time and wait for a while. At present, I am still waiting for the reply that it has passed, but the transaction account is still not debited. We have helped you here. It's urgent, the relevant departments will deal with it as soon as possible. After receiving your reply, I don't need to submit any more proofs, right? Then wait for the deduction of the withdrawal application, right?Yes, you don't need it anymore. Didn't you say that there is no problem with the information, and the payment will be deducted immediately after submitting it? I have no problem here. Haven't deducted yet? Did you reply to the work experience email sent on April 28? Do you have to reply to this? Yes, this is required by the regulatory department, so there is no reply. If the payment department cannot follow up, please reply first. I will find it in the afternoon. I will send it around 1-2 pm. Check it out. The reply is correct. Okay, here I will help you to pass on the urging. Please wait for the email to notify me that I have just replied to the emails around 1-2 o'clock on the 28th. Do you have any questions? Can you deduct the money now? Regarding your withdrawal, you only need to reply to this email. Then you help me to see, I just replied right, I understand your feelings, because this information is checked by the regulatory authorities, there is no right or wrong, I am looking at your screenshots, it should be ok. There are still problems with my reply. ? It has been verified by the regulatory department, sorry that the customer service cannot handle it for you immediately. In addition, the withdrawal needs to be received within 2-5 working days after the remittance. Please wait for a reply. I know this. But now you have to deduct money from the trading account first. My withdrawal application has been three days, and I still haven't deducted the money. I kept saying that I had a problem with my reply. Now if there is no problem, I can deduct the money because of you. If you need to reply to the email, and your email, the customer service I can't handle it for you immediately, and it's not what I can handle. I'm here to help you in a hurry. I hope you understand that the emails that I should reply to here have replied to me again. Many times. This needs to be dealt with by the supervisory department. I will send it to the recipient you specified according to the registered email number you specified, and reply to the email you specified. The customer service can't help you to pass, deduct the money, and now you have been dragging it. How long will it take to review without deduction?