Thank you for contacting FXTM. In terms of withdrawal, you submitted an application on January 19. Because you didn't reply the email that requires the payment authentification informaiton, the application was rejected on January 21. You offered an e-receipt to finish the authentification on January 25, and resubmitted the withdrawal application on January 26. The money withdrawn was transfered to the payment provider from our system in the evening. Generally, you will receive it within 5 business days excluding the weekend. The precise date deponds on the payment provider and bank. If you haven't received the money withdrawn, please contact FXTM customer service and provide the bank statement from January 26 to the relevant department. If you have any question, please feel free to contact us by the authenticated WeChat account of FXTM, which is easily recognised by customers. Thank you for your support to FXTM. We hope it's helpful and will privide you with more quality service.

It's been a month since I contacted customer service. My online banking does not show my name and transfer records at the same time. Now it's for me to prove that I'm me, I don't want to prove it anymore, angry