In terms of your withdrawal issue, you submitted a withdrawal application on March 1, but you didn't provide the required information to the department for verification, so the application was denied. And you resubmitted it and sent all the information required by email on March 5. The amount of money withdrawn had been transferred from our system in the afternoon of March 7. In general, customer will receive the money within 5 business days, excluding the weekend, which depends on the payment provider. Please feel free to contact us, if you have any question.

Withdraw for five days and it was rejected. The other platform's withdrawal was quiet smooth. I got this situation for the first time.