Thank you for contacting FXTM. In terms of your withdrawal problem, we generally process withdrawal application within 24h. According to the system record, your money was transferred in the evening, January 3, and you will receive it within 5 business days excluding the weekend as per the expected time by payment provider and bank. If you don't receive the money within the time, please reach out to FXTM customer service and provide the bank statement starting from January 3 to the related department to follow up the case. It's worth noting that FXTM communicates with customer only by authorized company WeChat account which is recognized more easily by customers. Thank you for the support to FXTM. We hope it's helpful and better serve you in the future.

The platform said that withdrawal will arrive within 1-3 days, but I have not receive the withdrawal till now. I hope everyone can take a look on this.