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Resolved
Fraud company
Object
FXTM
Issue
Scam
Requirement
other
Amount
$1,544(USD)
Time
20day15hour
Mediation Progress
Hong Kong2021-01-27
Solved after user's confirmation
LIN*JIE
LIN*JIEUnited Kingdom2021-01-20
ReplyFXTM
Dear costomer, thanks for your message. Our team has processed your withdrawal application after having a careful check on your problem. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com
Reply
Sensitive information
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Hong Kong2021-01-07
Reply
WikiFX Mediation Center
WikiFX Mediation CenterCould you provide the correct MT4 trading account?
Reply
Hong Kong2021-01-07
Supplemental MaterialsLIN*JIE
LIN*JIEI opened my account through the official website.
Supplemental Materials
Hong Kong2021-01-07
ReplyWikiFX Mediation Center
WikiFX Mediation CenterHello, did you open an account through the official website or with the APP downloaded by scaning the QR code?
Reply
Hong Kong2021-01-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-01-07
VerifiedWikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-01-06
Start MediationLIN*JIE
LIN*JIEI deposited 11,000 in FXTM. But it hasn’t arrived. The customer service didn’t help me handle it, either.
Start Mediation
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