Dear costomer, thanks for your message. Our team has carefully investigate your case and sent you an email requiring further information to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

The customer service keeps asking for info to delay withdrawals. They don't mean to approve our withdrawal applications.