Dear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

Dear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

Isn't there any contact on WikiFX?

We chose it because it scored highly on WikiFX and was regulated by the FCA. But I did not expect it to be so rubbish

The customer service blocked me. I have submitted information many times, but for various reasons my withdrawal was delayed

Account opened on the official website

Did you open the account on the official website or by scanning the code?

It has been over a month since I can't withdraw funds. Now the customer service is out of contact, pls be careful