Dear customer, thank you for your comments. Further regarding the questions you mentioned above, our team has carefully investigated your questions and confirmed that we have successfully processed your withdrawal. Please understand that, as a regulated company, we value the trading experience of our customers and we are ready to clarify any questions you may have. Please be aware that you may contact us directly through our official customer support portal on our website or get in touch with your Personal Account Services Manager. The following working hours are Beijing time: Online customer service on official website: From Monday to Friday: 24 hours a day Saturday: 4pm to 9pm Sunday: 5pm to 1am Customer service email: chinese@fxtm.com

This is a so-called big platform