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Resolved
Can’t withdraw. The withdrawal hasn’t been to my account for a month
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$103(USD)
Time
42day23hour

Mediation Progress
Hong Kong2020-11-04
Solved after user's confirmation
Helsen
Australia2020-10-10
Reply
USGFX
After investigation, the customer's withdrawal application is still in ASIC's queue for fund withdrawal, please wait patiently. Customers are requested to know the following again: As the Australian company has entered the liquidation stage after July 8, 2020, all procedures are to be handled by the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers could only transfer the transaction authority, but the funds were taken over and managed by the BRI receiver. USG Group takes the customer and consultant into consideration, so it provides the transfer of transaction authority. When the USG Group has a balance, it can gradually make withdrawals for ASIC's old customers and consultants to prevent customers and consultants from facing lengthy liquidation and financial losses due to Australian regulated companies. Indeed, USG Group also implements the withdrawal of funds from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other forex brokers that only allow customers to face the original regulatory liquidation. This is unprecedented. Please give our group time to practice one by one, and please also give us support and a positive response, as the USG Group that consider the interests of customers and consultants is still working hard to operate the market. It's just that there must be a priority order in handling the internal work, and I really want to ask the customer for understanding in this part. But please don't worry about it, your withdrawal will be arranged for processing. We apologize for the inconvenience caused thereafter.
Reply
Hong Kong2020-09-22
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-09-22
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-09-22
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Helsen
Can’t withdraw. The withdrawal hasn’t been to my account for a month..........

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