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Resolved
Delay withdrawal
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$1,400(USD)
Time
48day5hour

Mediation Progress
Hong Kong2020-11-12
Resolved
FX2299105052
Australia2020-10-13
Reply
USGFX
After investigation, the customer's withdrawal application is still in the queue for ASIC's old funds withdrawal. Please wait patiently. Clients are requested to be aware of the following: Since the Australian company has entered the liquidation stage after July 8, 2020, all procedures are to be handled by the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers only transferred the transaction authority, but the funds were taken over and managed by the BRI receiver. The USG Group is committed to customers and consultants, so it provides the transfer of transaction authority. When USG Group has a balance, it can gradually withdraw funds to ASIC's old customers and consultants to pay in a bid to avoid customers and consultants from entering due to Australian regulatory companies. Lengthy liquidation results in financial losses. Indeed, USG Group also implements the withdrawal of funds from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other foreign exchange companies that only allow customers to stay in the original regulatory liquidation. Please give us the group time to practice one by one, and please also give us support and a positive response, because the USG Group, for the sake of customers and consultants, is still working hard to operate the market. It's just that there must be a priority order in the internal work, and I really want to ask the customer for understanding in this part. But please don't worry about it, your pay will be arranged for processing. We apologize for the inconvenience caused thereafter..
Reply
Hong Kong2020-09-25
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-09-25
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-09-25
Start Mediation
FX2299105052
It has been nearly two months since I withdrew, and the withdrawal hasn’t been to my bank account yet. USGFX delayed my withdrawal with varied excuses, they said they would speed up the process but they wouldn’t
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
