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Resolved
I deposited several hundred dollars. It’s easy to deposit. But it’s hard to withdrawal of over $100. I filled the name and account when I deposited, there was no problem. However, when I withdrew, I was told to check the bill and go to the bank to get a certificate. As soon as you apply for withdrawal, the customer service will call you immediately and ask you the reason why you want to withdraw and tell you that you can follow the teacher to do orders. The so-called EA, you should give 40% to the teacher after you profit.
Object
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$170(USD)
Time
43day18hour
Mediation Progress
Hong Kong2020-10-18
Resolved
Thirteenjk
ThirteenjkUnited Kingdom2020-09-18
ReplyFXTM
Dear customer, thank you for your feedback. Regarding your above question, our relevant department is already investigating. We will take all necessary actions and will reply to you as soon as possible. Please keep your contact information available. We apologize for any inconvenience caused to you and thank you for your support and understanding. Please understand that as a regulated company, we attach great importance to the customer's trading experience, and we will clarify any questions you may have at any time. Please be aware that you can directly contact us through the official customer support portal on our website, or get in touch with your personal account service manager. The following working hours are Beijing time: Online customer service on the official website: [24 hours a day from Monday to Friday, Saturday 16:00-21:00, Sunday 17:00-01:00] Customer service email: support@fxtm.com
Reply
Hong Kong2020-09-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-09-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-09-05
Start MediationThirteenjk
ThirteenjkHard to withdraw. You should get a bank statement.
Start Mediation
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