Dear customer, thanks for your message. Our team has investigated your inquiry and explain to you in detail via email (email reference: 2020103010002983). Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com

Don’t invest in FXTM. This is a fraud platform. I bought two orders of GBPUSD on Friday, October 16. Then the two orders profited so I raise the stop loss price. Even if the two fall below the stop loss price, I can even profit. However, the price fell, I made a loss of $42. I emailed them but they kept shrinking with varied reasons. I consulted the customer service, but they said the technical department was responsible for it. Then they ignored me. There are some black-box operations in FXTM. The market fluctuated greatly when you profit, embezzling your funds. Ig you are a new hand, do not invest here. Guys, if you invest here, please stay alert. You’d better no invest here anymore.