English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
USGFX deducted the rollover and canceled the take profit inexplicably.
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$200(USD)
Time
18day15hour

Mediation Progress
Hong Kong2020-08-13
Solved after user's confirmation
XIAOHUOCHAI
Australia2020-08-04
Reply
USGFX
Our company has entered the state of independent supervision due to the ASIC license, and ASIC requires us to suspend deposits and withdrawals. We have previously transferred customer rights to Vanuatu supervision, but no funds have been transferred. In order to ensure the normal withdrawal for customers, our company currently uses Vanuatu's surplus to deal with related matters. During the transition period, the withdrawal is slightly delayed. We are grateful for your understanding. We have asked the backstage to expedite the processing for this customer, and we apologize for the inconvenience caused to the customer.
Reply
Hong Kong2020-07-27
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-07-27
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-07-25
Start Mediation
XIAOHUOCHAI
The rollover for going short on XAU/USD was -3.45%, while it was only -2.5% on APP. The actual rollover is up to -7%, with $195 per 0.1 lot. In addition, I had canceled the take-profit. But today USGFX still took profit for me.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
